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Problems Solved: 

• Resolved roaming issues on workstations on wheels (WoWs) caused by driver issues 

• Diagnosed one-way audio problem affecting 60% of VoIP phones

• Identified upstream network congestion, falsely blamed on the Wi-Fi

  • Able to proactively focus on the top Wi-Fi issues and fix them faster

  • Less troubleshooting freed up time for more strategic initiatives